Terms of service for commissions
1. A 50% non-refundable deposit is payable before I begin working on the commission.
2. The remaining 50% will be due upon notification of completion of the project. You will have 14 days to pay from the date of notification. Once you have paid in full, I will post your order (or you are welcome to arrange to collect it from the studio).
3. All gold orders are subject to a potential £50 surcharge at the time the final payment is requested due to unpredictable fluctuations in gold prices.
4. I reserve the right not to accept returns on commission work for any reason other than an error in workmanship, which I will repair free of charge. Please handle your handmade piece of jewellery with care; I charge my normal repair fees for work that has been damaged due to heavy handling or lack of care.
5. I work hard with customers to ensure the correct size of commissioned jewellery; if you still require a different size, I reserve the right to charge a small resizing fee.
6. If you have any problems with your piece, please contact me and I will try to help you in any way I can – my priority is to make sure you love your new piece of jewellery!
The following refers to purchases from the website and does not include commissions or in person purchases.